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Using the KANO-Model as an Approach to Evaluate Customer Satisfaction
As the improvement of customer satisfaction is a very actual, important and complex topic for most companies, the goal of this assignment is to analyze how the Kano-Model can be used to determine the customers' satisfaction and their needs in a structured approach. In order to achieve this goal, the theory behind the main terms will be explained in chapter 2. Chapter 2.1 will feature a disc…
- Edition
- German Edition
- ISBN/ISSN
- 978-3-656-53731-1
- Collation
- iv+11p.;15x21cm
- Series Title
- -
- Call Number
- 658.401 SIM u
The ONE Thing : The Surprisingly Simple Truth Behind Extraordinary Results
The ONE Thing has made more than 350 appearances on national bestseller lists, including #1 Wall Street Journal, NewYork Times, and USA Today. It won 12 book awards, has been translated into 27 languages, chosen as one of the Top 5 Business Books of 2013 by Hudson's Booksellers and one of Top 30 Business Books of 2013 by Executive Book Summaries.Voted one of Top 100 Business Books of All Time o…
- Edition
- -
- ISBN/ISSN
- 978-1-885167-77-4
- Collation
- 240p.;15,5x21,5cm
- Series Title
- -
- Call Number
- 650.1 KEL o
Presentations (HBR 20-Minute Manager Series) (20 Minute Manager)
Feeling stressed about your upcoming presentation? Whether you're nervous about how you'll organize your thoughts or how you'll articulate them on the big day, Presentations provides the quick guidelines and expert tips you need to: - Craft your message - Prepare and rehearse effectively - Engage your audience - Manage Q&A sessions Don't have much time? Get up to speed fast on the most…
- Edition
- -
- ISBN/ISSN
- 978-1-62527-086-3
- Collation
- ix+98p.;12,5x17,5cm
- Series Title
- -
- Call Number
- 658.452 HAR p
Managing Up (HBR 20-Minute Manager Series) (20 Minute Manager)
Your boss plays an important role in your career. So how do you navigate this delicate, significant professional relationship without playing political games or compromising your character? Managing Up offers concise, expert tips on: - Understanding your manager's priorities and pressures - Setting a positive tone for the relationship - Managing expectations--and egos - Earning trust and …
- Edition
- -
- ISBN/ISSN
- 978-1-62527-084-9
- Collation
- viii+77p.;12,5x17,5cm
- Series Title
- -
- Call Number
- 650.13 HAR m
Managing Projects (HBR 20-Minute Manager Series) (20 Minute Manager)
You've been asked to manage a key project--or perhaps you've volunteered for an assignment that could advance your career. So how do you make sure the project succeeds? Managing Projects walks you quickly through the basics, including: - Drawing up a realistic schedule and project plan - Monitoring key tasks and benchmarks - Communicating with stakeholders - Bringing the project to a clos…
- Edition
- -
- ISBN/ISSN
- 978-1-62527-083-2
- Collation
- ix+129p.;12,5x17,5cm
- Series Title
- -
- Call Number
- 658.404 HAR m
Running Meetings (HBR 20-Minute Manager Series) (20 Minute Manager)
Whether you're new to running meetings or a seasoned executive with no time to waste, leading effective (and even pleasant!) meetings is a must. Running Meetings guides you through the basics of: - Crafting a useful agenda - Inviting the right team members - Making sure everyone's voice is heard while avoiding conflict - Capturing decisions, ideas, and follow-up tasks Don't have much t…
- Edition
- -
- ISBN/ISSN
- 978-1-622527-225-6
- Collation
- viii+116p.;12,5x17,5cm
- Series Title
- -
- Call Number
- 658.456 RUN h
Managing Time (HBR 20-Minute Manager Series)
Does it seem like you never have enough time to get everything done? Keeping on top of your tasks, deadlines, and work schedule can be daunting. Managing Time quickly walks you through the basics. You’ll learn to: - Assess how you spend your time now - Prioritize your tasks - Plan the right time to work on each one - Avoid procrastination and interruptions Don't have much time? Get u…
- Edition
- -
- ISBN/ISSN
- 978-1-62527-224-9
- Collation
- viii+85p.;12,5x17,5cm
- Series Title
- -
- Call Number
- 650.11 HAR m
Getting Work Done (HBR 20-Minute Manager Series)
Overwhelmed by the sheer volume of work you need to accomplish? Being pulled in different directions by competing priorities? Getting Work Done runs you through the basics of being more productive at work. You’ll learn to: - Align your schedule with your priorities - Focus your attention and avoid distractions - Create effective daily routines - Set boundaries and learn to say no Don…
- Edition
- -
- ISBN/ISSN
- 978-1-62527-542-1
- Collation
- viii+108p.;12,5x17,5cm
- Series Title
- -
- Call Number
- 650.11 HAR g
Delegating Work (HBR 20-Minute Manager Series)
You know you need to delegate some of your work so that you have time to focus on the things that require your expertise. But it's not easy to do. Delegating Work quickly walks you through the fundamentals of: - Establishing a productive environment - Assigning the right work to the right people - Conducting an effective hand-off meeting - Monitoring without micromanaging Don't have m…
- Edition
- -
- ISBN/ISSN
- 978-1-62527-223-2
- Collation
- viii+92p.;12,5x17,5cm
- Series Title
- -
- Call Number
- 658.3128 HAR d
Creating Business Plans (HBR 20-Minute Manager Series)
A well-crafted business plan generates enthusiasm for your idea and boosts your odds of success--whether you're proposing a new initiative within your organization or starting an entirely new company. Creating Business Plans quickly walks you through the basics. You'll learn to: - Present your idea clearly - Develop sound financial plans - Project risks and rewards - Anticipate and addres…
- Edition
- -
- ISBN/ISSN
- 978-1-62527-222-5
- Collation
- viii+141p.;12,5x17,5cm
- Series Title
- -
- Call Number
- 658.401 HAR c
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