APA Style

Simmank, D. (2013). Using the KANO-Model as an Approach to Evaluate Customer Satisfaction (German Edition). Norderstedt Germany: GRIN Publishing.

MLA Style

Simmank, Daniel. "Using the KANO-Model as an Approach to Evaluate Customer Satisfaction". German Edition Norderstedt Germany: GRIN Publishing, 2013. Text.