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Service Management : Operations, Strategy, Information Technology

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The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts:
Part One:
Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations
Part Two:
Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy
Part Three:
Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and,
Part Four:
Quantitative Models for Service Management that addresses forecasting and managing service inventory.

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Availability

Detail Information

Series Title

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Call Number

658 FIT s

Publisher

New York : Gava Media., 2014

Collation

xviii+524hlm.;22x28cm

Language

English

ISBN/ISSN

978-1-259-01065-1

Classification

658

Content Type

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Media Type

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Carrier Type

-

Edition

8

Subject(s)

Management
Service Industries

Specific Detail Info

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Statement of Responsibility

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