APA Style
Alford, J., O'Flynn, J. (2012).
Rethinking Public Service Delivery : Managing With External Providers .
Singapura:
Palgrave Macmillan.
MLA Style
Alford, John., O'Flynn, Janine.
"Rethinking Public Service Delivery : Managing With External Providers".
Singapura:
Palgrave Macmillan,
2012.
Text.