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What's The Secret?: To Providing a Worls-Class Customer Experience

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What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world?s best customer service providers.

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Availability

Detail Information

Series Title

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Call Number

658.8 DIJ w

Publisher

New Jersey : A John Wiley & Sons., 2008

Collation

xvi, 320 hlm.; 28 cm

Language

English

ISBN/ISSN

978-0-470-19612-0

Classification

658.8

Content Type

Label BMN

Media Type

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Carrier Type

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Edition

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Subject(s)

Customer Service
Customer Satisfaction
Customer Loyalty

Specific Detail Info

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Statement of Responsibility

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