Central government in Britain spends billions of dollars a year in goods and services, presenting a massive opportunity for procurement innovation and design. Customer satisfaction is paramount and failure to provide it can be linked to poor specification or the lack of incorporation of key determinants. The case studies chosen for this book show the best current procedures and display how buil…
Public procurement represents a specialist yet important area of practice in the European and international business and commercial legal environment. This book offers an inclusive, coherent and practical analysis of the relevant law and jurisprudence, with the principal focus on the case law of the European Court of Justice in the public procurement field. The author provides the reader with a…
Reinventing Government details the most revolutionary idea of our time an idea whose time has come. Its authors give proof positive taht government does not have to be a gigantic and inefficient bureaucracy. Instead, it can govern in the true sense of the word, by tapping the tremendous power of the entrepreneurial process and the force of the free market. In case after case, the authors show h…
With this new seventh edition of Classic of Public Administration, authors Jay M. Shafritz and Albert C. Hyde aim to introduce students to the principles of public administration via the most significant scholarly writings on the topic. Straight forward and informative, this text begins its discussion with Woodrow Wilson and continues to today's political scientists. A new Section V, "Public Ad…
The work of a manager in a service organisation is not the same as the work of a manager in an organisation that manufactures goods. Managing Public Services, Implementing Changes - A Thoughtful Approach 2e, is for students and managers who intend to work in a service organisation whether it is owned publicly of privately. This book concentrates on how managers can change things for the better …
Born in 1923, Singapore's former Prime Minister Lee Kuan Yew has spent a lifetime being intimately involved in international affairs. He has met every major Chinese leader from Mao Zedong to Xi Jinping and hobnobbed with American presidents from Lyndon Johnson to Barack Obama. In this book, Lee draws on that wealth of experience and depth of insight to offer his views on today's world and what …
Information and communication technology (ICT) is permeating all aspects of service management; in the public sector, ICT is improving the capacity of government agencies to provide a wide array of innovative services that benefit citizens. E-Government is emerging as a multidisciplinary field of research based initially on empirical insights from practice. Efforts to theoretically anchor the f…
"Citizen Lobbyists" explores how U.S. citizens participate in local government. Although many commentators have lamented the apathy of the American citizenry, Brian Adams focuses on what makes ordinary Americans become involved in and attempt to influence public policy issues that concern them. It connects theory and empirical data in a new and revealing way, providing both a thorough review of…
The European Union (EU) poses quite profound questions for scholars and students of the social and political sciences. This benchmark Handbook is designed to: Provide an authoritative state-of-the art guide to the scope of the field suitable for both established scholars and students of the EU Reflect and contribute to the debates about the nature of the field of EU studies and EU politics …
The seventh edition of Public Administration: Understanding Management, Politics, and Law in the Public Sector grounds students in the fundamentals of public administration while embracing its complexity through multiple sets of values that affect administrative management of the American state. This cutting-edge new edition explains and analyzes public administration from the point of view of …