Understanding Public Management

This book is an introduction and guide to the dramatic changes that have occurred in the provision of public services over the last two decades. The authors combine theoretical perspectives with a global range of case studies from Europe, North America, and other areas to explain why, how, and with what success liberal democracies have reformed the service role of the state.

Case Studies in Public Sector Procurement and Design

Central government in Britain spends billions of dollars a year in goods and services, presenting a massive opportunity for procurement innovation and design. Customer satisfaction is paramount and failure to provide it can be linked to poor specification or the lack of incorporation of key determinants. The case studies chosen for this book show the best current procedures and display how buil…

Basic Methods of Policy Analysis and Planning

Basic Methods of Policy Analysis and Planning presents quickly applied methods for analyzing and resolving planning and policy issues at state, regional, and urban levels. Divided into two parts, Methods which presents quick methods in nine chapters and is organized around the steps in the policy analysis process, and Cases which presents seven policy cases, ranging in degree of complexity, th…

Public Policy : Politics, Analysis, and Alternatives

In Public Policy : Politics, Analysis, and Alternatives, students come to understand how and why policy analysis is used to assess policy alternatives. To encourage critical and creative thinking on issues ranging from the federal deficit to health care reform to climate change, authors Michael Kraft and Scott Furlong introduce and fully integrate an evaluative approach to policy. The Sixth Edi…

Governing Cross - Sector Collaboration

Governing Cross-Sector Collaboration tackles the issues inherent in partnerships with nongovernmental actors for public service delivery, highlighting the choices available and the accompanying challenges and opportunities that arise. Based on research, interviews with public, private and nonprofit sector leaders, and considerable analysis of organizations involved in public-private-nonprofit c…

Public Administration Classic Readings

With this new seventh edition of Classic of Public Administration, authors Jay M. Shafritz and Albert C. Hyde aim to introduce students to the principles of public administration via the most significant scholarly writings on the topic. Straight forward and informative, this text begins its discussion with Woodrow Wilson and continues to today's political scientists. A new Section V, "Public Ad…

Managing Public Services - Implementing Changes : A Thoughtful Approach to th…

The work of a manager in a service organisation is not the same as the work of a manager in an organisation that manufactures goods. Managing Public Services, Implementing Changes - A Thoughtful Approach 2e, is for students and managers who intend to work in a service organisation whether it is owned publicly of privately. This book concentrates on how managers can change things for the better …

Rethinking Public Service Delivery : Managing With External Providers

Public services are increasingly delivered through a range of forms of 'external' service-provision such as contracting, partnering and regulation. This new text assesses when and how public sector organizations might better draw on the work of these external parties and examines the wider implications for public leadership and management.

Public Management

Public Management adopts a critical, comparative and international approach to the key concepts and ideas of public management. This edition has been fully updated to reflect changes in public policy since the global financial crisis, and it includes of different approaches to public policy in the UK, Europe and the USA. Readers will benefit from a clear analysis of the key issues in the fie…

Strategic Planning for Public and Nonprofit Organizations : A Guide to Streng…

Edition

4

ISBN/ISSN

978-0-470-39251-5

Collation

xxviii+547hlm.;18,5x24,5cm

Series Title

-

Call Number

658.4012 BRY s