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Strategic Management : Text and Cases
This book by the prestigious authors Dess/Lumpkin/Eisner provide solid treatment of traditional topics in strategic management as well as thorough coverage of contemporary topics such as digital & internet strategies, innovation & corporate entrepreneurship, knowledge management, and intellectual assets.
- Edition
- ed. iv
- ISBN/ISSN
- 978-0-07-128784-5
- Collation
- xxx+909 hlm.; 20,5x25,5 cm
- Series Title
- -
- Call Number
- 658.401 DES s
Using the KANO-Model as an Approach to Evaluate Customer Satisfaction
As the improvement of customer satisfaction is a very actual, important and complex topic for most companies, the goal of this assignment is to analyze how the Kano-Model can be used to determine the customers' satisfaction and their needs in a structured approach. In order to achieve this goal, the theory behind the main terms will be explained in chapter 2. Chapter 2.1 will feature a disc…
- Edition
- German Edition
- ISBN/ISSN
- 978-3-656-53731-1
- Collation
- iv+11p.;15x21cm
- Series Title
- -
- Call Number
- 658.401 SIM u
Value Stream Mapping - a Lean Manufacturing Tool to reduce Lead Time
The value stream mapping is a lean manufacturing technique used by Toyota Production System (TPS)/ Just in time (JIT) to visualize and design flow of information, material and production to analyze non value added and value added operations. The non-value actions are identified in each step and between each step by their waste of time and resources. The process is analyzed for opportunity to dr…
- Edition
- -
- ISBN/ISSN
- 978-3-659-80602-5
- Collation
- i+86p.;15x22cm
- Series Title
- -
- Call Number
- 658.401 UPA v
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